This website is the property of Fiona Ruia, Homeopath.  I take the privacy of all clients, potential clients and visitors to this Website very seriously and therefore set out in this privacy and cookies policy my position regarding privacy matters and the use of cookies on this Website.

This policy covers all data that is shared by a visitor with me whether directly via www.fionaruia.com or via email. This policy is occasionally updated so I recommend you review it from time to time.

This policy provides an explanation as to what happens to any personal data that you share with me, or that I collect from you either directly via this Website or via email.

For the purpose of the Data Protection Act 1998 the data controller is Fiona Ruia and can be contacted via the contacts page on this website or at Woodbridge Complementary Health Centre, Sandy Lane, Martlesham, Woodbridge IP12 4SD.

1. Information I collect

In operating my Website I may collect and process the following data about you:

• 1.1 Details of your visits to my Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.

• 1.2 Information that you provide by filling in forms on my Website, such as when you register to receive information such as a newsletter or contact me via the contact me page.

• 1.3 Information provided to me when you communicate with me for any reason.

2. Use of cookies

On occasion, I may gather information about your computer for my services, and to provide statistical information regarding the use of my Website to my advertisers.

Such information will not identify you personally, it is statistical data about my visitors and their use of my site. This statistical data does not identify any personal details whatsoever. It is used by me to analyse how visitors interact with the Website so that I can continue to develop and improve this Website.

I may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help me to improve my Website and the service that I provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of my Website.

Any advertising featured on this Website may also incorporate cookies, over which I have no control. Such cookies (if used) would be downloaded once you click on advertisements on my Website.

For more information on cookies you can read the guidance at All About Cookies.

3. Use of your information

The information that I collect and store relating to you is primarily used to enable me to provide my services to you. In addition, I may use the information for the following purposes:

• 3.1 To provide you with information requested from me relating to my products or services and to provide information on other products which I feel may be of interest to you if you have consented to receive such information.

• 3.2 To meet my contractual commitments to you.

• 3.3 To notify you about any changes to my Website, such as improvements or service/product changes, that may affect my service.

• 3.4 If you are an existing customer, I may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

• 3.5 I may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which I consider may be of interest to you. I or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

• 3.6 If you are a new customer, I will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

• 3.7 If you do not want me to use your data for you will have the opportunity to withhold your consent to this when you provide your details to me on the form on which I collect your data.

4. Storing your personal data

• 4.1 I may transfer data that I collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for me or for one of my suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. I will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

• 4.2 Data that is provided to me is stored on my secure servers. Details relating to any transactions entered into via my site will be encrypted to ensure its safety.

• 4.3 The transmission of information via the internet is not completely secure and therefore I cannot guarantee the security of data sent to me electronically and the transmission of such data is entirely at your own risk. Where I have given you (or where you have chosen) a password so that you can access certain areas of my site, you are responsible for keeping this password confidential.

5. Disclosing your information

• 5.1 Where applicable, I may disclose your personal information to other practitioners involved in your care

• 5.2 I may also disclose your personal information to third parties:

• 5.2.1 Where I sell any or all of my business and/or my assets to a third party.

• 5.2.2 Where I are legally required to disclose your information.

• 5.2.3 To assist fraud protection and minimise credit risk.

6. Third party links

You might find links to third party websites on my Website. These websites should have their own privacy policies which you should check. I do not accept any responsibility or liability for their policies whatsoever as I have no control over them.

7. Access to information

The Data Protection Act 1998 gives you the right to access the information that I hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers my costs in providing you with the information requested. Should you wish to receive details that I hold about you please contact me using the contact details below.

8. Contacting us

I welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact me at via the Contact page

If you would prefer to write to me then my contact address is The Woodbridge Complementary Health Centre, Sandy Lane, Martlesham, Woodbridge, Suffolk IP12 4SD.